Privacy Policy

1. Overview

Cabisync Ltd (“Cabisync”, “we”, “us”) builds software for taxi and mobility operators. This privacy policy explains how we collect, use, and safeguard personal data through our website, applications, and services.

We comply with UK GDPR and other applicable data protection laws. If you have questions, contact privacy@cabisync.com.

2. Data we collect

Account information: name, email address, company details, telephone number, timezone.

Operational logs: dispatch data, trip records, vehicle identifiers, driver and passenger interactions.

Usage data: device type, IP address, browser information, referring URLs, pages viewed, feature usage telemetry.

Support & marketing: onboarding notes, survey responses, demo requests, and communication preferences.

3. How we use personal data

Provide and maintain the Cabisync platform, including user authentication, dispatch coordination, and communications.

Improve features through analytics, aggregated reporting, and anonymised trend analysis.

Deliver customer support, onboarding guidance, incident response, and service notifications.

Send product updates, newsletters, or marketing communications (you may opt out at any time).

4. Lawful bases

We process data on the basis of contractual necessity (to deliver the platform), legitimate interests (product improvement and security), consent (marketing communications), and compliance with legal obligations.

5. Sharing information

Service providers who support our infrastructure, analytics, payment, and customer support. Providers are bound by data processing agreements.

Regulators or authorities when required by law or to protect rights, safety, and property.

Partners or third parties only with explicit consent or anonymised aggregate data that cannot identify individuals.

6. Data retention

We retain personal data for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce agreements.

Dispatch logs may be archived or anonymised after contract termination unless otherwise agreed.

7. International transfers

We primarily host data in the United Kingdom and European Union. When data is transferred outside these regions, we use Standard Contractual Clauses or equivalent safeguards.

8. Security

We employ encryption in transit and at rest, role-based access controls, logging, monitoring, and regular penetration testing. No security measure is perfect; please notify us of any suspected vulnerability.

9. Your rights

Depending on your jurisdiction, you may request access, correction, deletion, restriction, or portability of your personal data. Submit requests to privacy@cabisync.com and we will respond within 30 days.

You can opt out of marketing emails using the unsubscribe link or by contacting us directly.

10. Cookies

We use cookies and similar technologies for authentication, analytics, and feature personalization. You can control cookie acceptance through your browser settings.

11. Children

Cabisync is not directed at children under 16. We do not knowingly collect data from minors. If you believe a minor has provided personal data, contact us to request deletion.

12. Changes

We may update this policy to reflect product or legal changes. We will notify customers of material updates via email or in-app notices. Continued use of the platform indicates acceptance of the revised policy.

13. Contact

Cabisync Ltd

120 Fleet Street, London EC4A 2AB, United Kingdom

privacy@cabisync.com